{"id":675,"date":"2026-01-30T13:31:33","date_gmt":"2026-01-30T12:31:33","guid":{"rendered":"https:\/\/www.kalavia.it\/condizioni-generali\/"},"modified":"2026-04-02T08:25:02","modified_gmt":"2026-04-02T06:25:02","slug":"condizioni-generali","status":"publish","type":"page","link":"https:\/\/www.kalavia.it\/en\/condizioni-generali\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\n

WHEREAS, KALAVIA TOUR OPERATOR license No. 7804 of 24\/03\/2026 <\/strong>, is corporate branch of Kalavia srl, headquartered in Old Provincial Arches Street 167, ZIP code 89125 Reggio Calabria, VAT No. 03342090804, registered under No. RC – 225182 of the Register of Companies of Reggio Calabria<\/p>\n\n

TRAVEL CONTRACT AND LIABILITY<\/p>\n\n

Art. 1 – APPLICABLE DISCIPLINE.<\/p>\n\n

The contract is governed by the provisions that follow and by Legislative Decree N 111 of March 17, 1995, by Directive 90\/314\/EEC, by the relevant international conventions, and in particular by the Brussels Convention of April 20, 1970, made enforceable by Law No. 1084 of December 29, 1977, by the Warsaw Convention of October 12, 1929 on International Air Transport, made enforceable by Law No. 41, by the Berne Convention of February 25, 1961 on Rail Transport, made enforceable by Law No. 806 of March 2, 1963 insofar as applicable to the services covered by the tourist package, as well as by the relevant provisions of the Civil Code and other rules of domestic law, insofar as they do not derogate from the provisions of this contract. <\/p>\n\n

Art. 2 – RESERVATIONS.<\/p>\n\n

Acceptance of the reservation by Kalavia T. O. is subject to availability of seats. The reservation is considered finalized only upon confirmation by Kalavia T. O. The travel contract represents the client’s acceptance of the General Conditions set forth below. A deposit of 30% of the participation fee must be paid at the time of booking. The balance must be paid within 30 working days of the departure of the trip. For bookings at a time after the above dates, the full amount must be paid at the time of booking. <\/p>\n\n

Kalavia T.O. reserves the right to cancel the trip if payment is not made on time.<\/p>\n\n

Art. 3 – CANCELLATION OF TRAVEL BY T.O.<\/p>\n\n

Kalavia T.O. may cancel the contract at any time in accordance with Art. 10 L. 1084, 27.12.77, concerning the International Convention relating to the Travel Contract, without any obligation other than to return the sums already paid. <\/p>\n\n

Kalavia T.O. reserves the right not to make the trip, if the minimum number of participants, if any, indicated in the catalog is not reached, informing the traveler in writing within 30 days before the beginning of the trip. Also in this case, the full amount paid will be refunded. <\/p>\n\n

In such cases there is no right for additional compensation. In such cases Kalavia is responsible for possibly proposing a replacement program similar to the original program. <\/p>\n\n

Article 4 – ASSIGNMENT\/WITHDRAWAL.<\/p>\n\n

4.1 Outside of the cases expressly regulated by Legislative Decree 111\/95, withdrawal may be permitted only on the condition that the traveler indemnifies Kalavia T.O. against costs, expenses and losses it will incur as a result of such withdrawal. Therefore, the contractual discipline of withdrawal is thus outlined. <\/p>\n\n

4.2 If the withdrawal occurs outside the assumptions referred to in Article 4.4 below, the traveler is required to pay, as consideration for the withdrawal ex. art.1373, III paragraph, Civil Code, how much specified below to be calculated on the total amount of the trip (the calculation of days does not include that of the withdrawal, the communication of which must be received in a working day prior to the start of the trip): <\/p>\n\n

    \n
  1. withdrawal up to 30 working days before the start of the trip: 50% on the total amount<\/li>\n\n\n\n
  2. withdrawal 29 to 15 working days before the start of the trip: 75% on the total amount<\/li>\n\n\n\n
  3. withdrawal in the 14 working days before the start of the trip: no refund<\/li>\n<\/ol>\n\n

    The same amounts must be paid by those who could not make the trip due to lack of or irregularities in the required personal travel documents.<\/p>\n\n

      \n
    • no refund is due to the traveler who fails to appear at departure or decides to terminate the trip or stay already undertaken.<\/li>\n<\/ul>\n\n

      Days are counted by counting all working days (always excluding Saturdays and holidays) excluding the day of cancellation and including the day of departure.<\/p>\n\n

      N.B. The validity of the travel cancellation notice is subject to the adoption of the written form.<\/p>\n\n

      * If the air\/rail ticket has already been issued or any other service has been paid for in advance by Kalavia, the penalty should be calculated on the amount of the vacation by deducting the cost of the ticket\/service, which should be charged in full.<\/p>\n\n

      4.3 A traveler who is unable to take advantage of the booked trip may transfer his or her reservation to a person who meets all the conditions required for the trip, after informing Kalavia T.O., by registered letter or, in urgent cases, by telegram, fax or e-mail, which must be received no later than 4 working days before departure, stating the particulars of the transferee (first name, last name, date of birth, gender, citizenship). However, Kalavia T.O. will not be responsible for any non-acceptance of the new name by third party service providers. The transferring traveler and the transferee shall be jointly and severally liable for the payment of the balance of the price, as well as for additional expenses resulting from said transfer, as set forth in Article 7 below. <\/p>\n\n

      4.4 The traveler may withdraw from the travel contract, without paying the withdrawal fee referred to in Article 4.2. above, in the event of a significant change by Kalavia T.O., of any of the essential elements of the contract, such as (but not limited to): <\/p>\n\n

        \n
      • Increase in the all-inclusive travel price by more than 10% of the overall price;<\/li>\n\n\n\n
      • Postponement of the departure date by more than two working days;<\/li>\n\n\n\n
      • Change of hotel category.<\/li>\n<\/ul>\n\n

        In such a case, the traveler will be required to notify within two business days of receiving the change notice whether he or she intends to exercise the right of withdrawal, or accept the change.<\/p>\n\n

        In the absence of communication from the traveler, the change will be considered accepted.<\/p>\n\n

        In the event that the traveler exercises the right of withdrawal under this Article 4.4, the traveler may request to take advantage of another trip of equal value, or, if it is not available, of a higher value, without a surcharge, or of a lower value, and in this case the difference in price must be returned to him. If the traveler does not intend to take advantage of another trip, he\/she may request a refund of the sums already paid, which will be paid to him\/her within 7 days of receipt of the notice of withdrawal and of the intention not to take advantage of alternative proposals. <\/p>\n\n

        4.5 In the event that, prior to the commencement of the trip, Kalavia T.O. communicates its inability to execute the booked trip, the traveler shall have the right to choose whether to be refunded the full amount already paid, or to take advantage of another trip of equal value, or, if not available, of a higher value, without a surcharge, or of a lower value, and in that case the difference in price shall be refunded to him. If the traveler does not intend to take advantage of another trip, he\/she may request a refund of the sums already paid, which will be paid to him\/her within 7 days of receiving notice of the intention not to take advantage of alternative proposals. <\/p>\n\n

        Art. 5 – CHANGES CONCERNING DATE AND AIRPORT OF DEPARTUREWhere changes occur concerning date and\/or airport of departure in relation to scheduled flights, the provisions of EEC Regulation No. 295 of February 4, 1991 shall apply. <\/p>\n\n

        Art. 6 – PARTICULAR NEEDS OF THE TRAVELER.<\/p>\n\n

        The traveler is required to make his or her special needs known in writing at the time of booking. Kalavia T. O. reserves the right to accept such special requests in writing after checking the availability of the suppliers who are to provide the services. Kalavia T. O. will notify the traveler as soon as possible of the additional costs originating from said requests, provided that the same are feasible. <\/p>\n\n

        Art. 7 – RESPONSIBILITY.<\/p>\n\n

        7.1 The liability of Kalavia T.O. in its capacity as travel organizer towards travelers and their property is governed by the laws and international conventions referred to in Article 1 above. The liability of Kalavia T.O. may in no event exceed the limits provided for in the laws and conventions cited above and more particularly the limits per individual damage specified below: <\/p>\n\n

        7.2. a) Damage to the traveler’s person, dependent on the non-performance or improper performance of the services covered by the travel contract by Kalavia T.O., its agents, or third-party service providers, during the course of the vacation. Kalavia T.O.’s liability for said damages shall in no case exceed the limits of the international conventions referred to in Article 1 above. <\/p>\n\n

        b) Damage, loss, theft, relating to the traveler’s property (e.g., luggage), dependent on the non-performance or improper performance of the services covered by the travel contract by Kalavia T.O., its agents, or third party service providers. Kalavia T.O.’s liability may not exceed the limits of the International Conventions referred to in Article 1 above. <\/p>\n\n

        (c) Damages resulting from delays. They are quantified as a lump sum and will be compensated by Kalavia T.O. in accordance with the provisions of Article 9 below. <\/p>\n\n

        7.3 Kalavia T.O. shall not, under any circumstances, be liable for damages, of any kind whatsoever, where the non-performance or poor performance of the contract is attributable neither to its own fault nor to the fault of any other service provider, insofar as the shortcomings noted in the performance of the contract: are attributable to the traveler; are attributable to a third party unconnected with the provision of the services under the contract; and are due to force majeure or an event which Kalavia T.O. could not, with all due diligence, have foreseen or resolved (strikes of any kind, operational\/timetable changes of scheduled transport companies, etc.).<\/p>\n\n

        7.4 Kalavia T.O. shall not, moreover, be liable for damages under any circumstances:<\/p>\n\n

        (a) resulting from the traveler’s failure to comply with recommendations or warnings of the agent or on-site tour\/environmental guide;<\/p>\n\n

        (b) arising from services provided by third parties and not part of the tourist package;<\/p>\n\n

        (c) arising from autonomous initiatives of the traveler.<\/p>\n\n

        Article 8 – DELAYS OR OTHER CHANGES ON THE DAY OF DEPARTURE OR RETURN.<\/p>\n\n

        In the event that, in the hours immediately preceding the scheduled time of departure or return, causes arise that force the organization to make operational changes, whether force majeure or airline-dependent causes, Kalavia T.O. will make every effort to minimize inconvenience to the traveler. In particular, if delays are related to chartered flights Kalavia T.O. will provide services described below. <\/p>\n\n

        (a) Force majeure<\/p>\n\n

        In the event of fog, snow, adverse weather conditions, strikes or problems related to air traffic control and airport operations, warlike events, civil and military unrest, riots, natural disasters, looting, acts of terrorism, Kalavia T.O. nevertheless undertakes to provide a range of services and benefits to alleviate inconveniences and improve the traveler’s conditions, such as: snacks, lunch, dinner (depending on the schedule and according to the possibilities of providing such services); possible transportation by land, to another airport; possible hotel accommodation for overnight stay. In any case, Kalavia T.O. will keep one of its representatives available at the airport to assist travelers or to provide information to relatives awaiting their return. No other claims or demands may be made against Kalavia T.O. as a result of delays caused by force majeure. <\/p>\n\n

        (b) Technical\/operational causes related to air transportation.<\/p>\n\n

        In this case, in addition to the services provided in point A, if the arrival at the vacation location or at the airport of return to Italy occurs more than eight hours later than the time provided in the last sheet and\/or telex news sent to customers, Kalavia T.O. will offer the following additional services:<\/p>\n\n

        – delay in departure: reimbursement equal to one-seventh of the value of the week’s stay (excluding flight) per traveler;<\/p>\n\n

        – delay in return: reimbursement of the fixed fee of Euro 50.00 as a lump sum to cover any additional costs incurred by the traveler in returning home.<\/p>\n\n

        For scheduled flights, EEC Regulation No. 295 of Feb. 4, 1991 will be fully applicable. <\/p>\n\n

        Art. 9 – BAGGAGE<\/p>\n\n

        Luggage travels at the participants’ own risk, and Kalavia cannot under any circumstances claim responsibility for any loss or damage.<\/p>\n\n

        Art. 10 – CARRIERS’ RESPONSIBILITY.<\/p>\n\n

        Carriers are liable to travelers limited to the duration of transportation by their own means, in accordance with the provisions of their own conditions of transportation.<\/p>\n\n

        Art. 11 – PREDICTION OF ALTERNATIVE SOLUTIONS.<\/p>\n\n

        If, at the time of and after departure, an essential part of the services covered by the travel contract is not provided to the traveler (e.g., no means of transportation is available to reach a destination of the trip), Kalavia T.O. will, where possible, arrange alternative solutions without additional charge to the traveler, so that the trip can continue, and if necessary will compensate the traveler to the extent of the difference between the services provided and those provided. If no alternative solution is possible, or if the traveler does not accept the solution proposed to him or her for good and proven reasons, Kalavia T.O., where necessary, will provide, without extra charge, a means of transportation for the return journey, equivalent to that originally planned for the return journey to the place of departure or other agreed place, provided that said means of transportation is systematically and routinely available and there are seats available. Where said arrangement is not possible for reasons beyond Kalavia T.O.’s control, it will compensate the traveler to the extent of the difference between the services provided as planned to those actually provided or, alternatively, at the traveler’s option, issue a voucher for the use of a substitute service, of equal value to the services not enjoyed. <\/p>\n\n

        Art. 12 – HOTEL CLASSIFICATION.<\/p>\n\n

        The rating of hotels given by Kalavia T.O. based on the overall quality of the facility and services provided, may not correspond in some cases to the Official Classification established by the Government Tourist Boards or the hotels themselves. For those countries where the Official Category exists, it is still shown next to Kalavia T.O.’s rating. <\/p>\n\n

        Article 13 – OBLIGATION TO REPORT.<\/p>\n\n

        Any shortcomings in the performance of the contract, detected on the spot by the traveler, must be reported immediately to the service provider concerned and to our service personnel if provided, as well as in writing, within the time limit of 10 days from the date of return, to the Travel Agent and Kalavia T. O.<\/p>\n\n

        Article 14 – PRICE \/ REVIEW.<\/p>\n\n

        The price of travel or stay is established according to the exchange rate and the cost of services in force at the time of drawing up the travel or stay programs, identified with reference to the parameters indicated in the Catalogue. This price may be changed only in dependence of changes in the cost of transportation, fuel, fees and taxes, such as (but not limited to) embarkation\/disembarkation fees at ports and airports or the exchange rate applied. The revision of the price will be determined in proportion to the change in the above-mentioned elements and the Traveler will be provided with an indication of the change in the price element that determined the revision. <\/p>\n\n

        The price established in the contract may not, however, be increased in the 20 days prior to the scheduled departure date. The traveler has the right to withdraw from the contract, in accordance with Article 4.4 above, in the event of an increase in the travel price of more than 10 %, provided that he\/she notifies Kalavia T.O. in writing within two working days of receipt of the notice regarding the increase. In any case, disputes on the price of the trip, or on individual price components during or at the end of the trip will not be accepted. <\/p>\n\n

        Art. 15 – INSURANCE.<\/p>\n\n

        Kalavia T.O. is covered by a liability insurance policy with UNIPOL Company. no. 1886\/319\/177004899 for civil liability under Articles 15 and 16 of Legislative Decree 111 of 17\/3\/95.<\/p>\n\n

        Art. 16 – GUARANTEES TO THE TOURIST FOR INSOLVENCY\/BANKRUPTION (Art. 50 of the Tourist Code).<\/p>\n\n

        Pursuant to Article 50, paragraphs 2 and 3, of Legislative Decree No. 79 of May 23, 2011 (Tourist Code), as amended, organized tourism contracts are assisted by suitable guarantees, provided by the Organizer and the intermediary travel agent, which, for trips abroad and trips that take place within a single country, ensure, in cases of insolvency or bankruptcy of the intermediary or the organizer, the refund of the price paid for the purchase of the tourist package and the immediate return of the tourist. To the purchaser of the tourist package sold under the contract governed by these general conditions, the guarantees referred to in Art. 50, paragraphs 2 and 3 of the Cod. Tur. are insured through the travel agent’s membership in the Fondo di Garanzia Viaggi S.r.l.<\/strong> with headquarters in Rome, Via Nazionale 60 (www.garanziaviaggi.it). <\/p>\n\n

        The organizer indicates the identification details of the legal entity that provides on its behalf the guarantees referred to in Article 50, paragraphs 2 and 3 of the Cod. Tur. through appropriate communication to the tourist (data sheet, catalog, statement of account, booking confirmation of the tourist package, etc.). <\/p>\n\n

        Article 17 – COMPETENT COURT<\/p>\n\n

        For any dispute, the Court of Reggio Calabria will have jurisdiction.<\/p>\n\n

        Mandatory reporting under Art. 16 L. 269 of 3\/8\/98; the law punishes crimes involving prostitution and child pornography with imprisonment, even if the same are committed abroad. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

        WHEREAS, KALAVIA TOUR OPERATOR license No. 7804 of 24\/03\/2026 , is corporate branch of Kalavia srl, headquartered in Old Provincial Arches Street 167, ZIP code 89125 Reggio Calabria, VAT No. 03342090804, registered under No. RC – 225182 of the Register of Companies of Reggio Calabria TRAVEL CONTRACT AND LIABILITY Art. 1 – APPLICABLE DISCIPLINE. 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